The second-hand marketplace Shoppers Express Anger Over Sizing Updates
Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.
The second-hand shopping app has altered its measurement guidelines for female and kids' apparel failing to inform all shoppers about the modification.
Online Platforms Response
Many shoppers and sellers have taken to social media claiming that product pages now present an altered size classification compared to what was initially listed because of the remapping.
The platform stated the new system was more in line with comparable marketplaces.
It has advised users to examine their items and update the measurements by hand where appropriate, which has left users frustrated.
Measurement Approach Updates
Previously, the measurements included a single numeric size and a letter, such as S/8 or M/10.
The updated approach includes a letter and a range such as S/UK 8-10.
In some cases, the sizing has been recategorised - like an L measurement was previously a 12 but currently displays as UK 16-18.
User Experiences
One content creator, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Another user, located in Scotland, stated items she posted featuring size 14 markings were appearing on the platform as measurements 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Necessary Adjustments
A different user, based in Derby, said she had been left angered by the change as she had to manually change the sizes on "every single listing".
"Personally, this is quite irritating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she stated.
Marketplace Information
The app has more than 100 million users, with 18 million British users.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This isn't the first time when a surprising modification on the platform has faced criticism: earlier, the service retracted a modification to its shipping options after backlash from users.
